Due to high seasonal volume, order processing and shipping may take longer than usual. Please allow 48 to 72 hours for your order to be processed before it ships. We appreciate your patience and understanding. Our business hours are Monday through Friday, from 8:00 AM to 5:00 PM EST.
We currently ship exclusively to Canada and the US but do not support shipments to Alaska, Hawaii, Puerto Rico, or other US Territories. In the event that your address is not accessible, please contact customer service for any special arrangements.
Occasionally, our inventory may be incorrect. If the product ordered is not currently in stock, you will receive a phone call to notify you of our error.
We will then ask you if you are willing to wait for the product to arrive or if you would like the order to be cancelled and refunded. If you are willing to wait, we will ship the product once it is in stock.
If the product purchased is out of stock and will not come back in inventory, we will let you know that your order is cancelled, and you will be refunded.
Once shipped, an order can't be cancelled. For more information on our return and refund policy, please visit the following page.
We are pleased to offer you delivery of selected models of boats and utility sleds directly to your home. However, due to the nature of these products, the process is slightly different than shipping accessories.
Watercrafts and utility sleds are not eligible for free shipping due to weight and handling. Shipping costs will be displayed at checkout and may vary depending on shipping areas. We reserve the right to refuse delivery to certain areas that are hardly accessible by our carrier. In this case, a customer service agent will be in contact with you.
If you decide to refuse delivery, the return will not be accepted, no refund will be authorized, and you may be charged additional fees for the shipping return. If you see any damages on the product at delivery, please contact customer service at1-888-669-6960, by selecting order follow-up, available from Monday to Friday from 8am to 5pm EST.
Carriers: UPS, FedEx, USPS, and Canada Post
Carriers: UPS, FedEx, USPS, and Canada Post
Carriers: Day & Ross, ABF, and Estes